View source for Operations grimoire/Incidents/2017-03-01-Eglide

Tracked at https://devcentral.nasqueron.org/T1162.

== Incident timeline ==
* 03:18:56 amj weechat client timeouts on Freenode
* 03:19:05 Odderon timeouts too
* 04:22:47 tomjerr asks if it's down
* 19:52:41 Sandlayth rebooted the server

After the incident, it was noticed Odderon didn't automatically connect:
* 21:08:05 Odderon joins channel

== Analysis ==
Outage root cause isn't known, logs doesn't contain any relevant information.

A simple reboot was enough to resume service, but 16 hours was needed to reach Sandlayth, alone with credentials to do it.

== Actionables ==
* Get operations squad contact information on file ([https://devcentral.nasqueron.org/T1164 T1164])<ref name="Restricted task" group="Note">This task has been restricted to ops for privacy or security concerns.</ref>
* Ensure Scaleway account is accessible ([https://devcentral.nasqueron.org/T1165 T1165])<ref name="Restricted task" group="Note" />
* [DONE] Enable Odderon service ([https://devcentral.nasqueron.org/T1163 T1163])

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