Operations grimoire/Contacts: Difference between revisions
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This page documents how operations can contact our users. | |||
If you wish to contact operations, we use [https://devcentral.nasqueron.org DevCentral] as our [[w:Service desk (ITSM)|service desk]]. | |||
So to ping Nasqueron Operations Squad about a task, put it in Servers project, or if unrelated, add Nasqueron Operations Squad project. | |||
== Nasqueron Operations Squad == | |||
* Dereckson | |||
* Sandlayth | |||
== Internal contacts == | == Internal contacts == | ||
Some maintainers have only few projects and don't always watch actively DevCentral, so ping them: | |||
Some maintainers have only few projects and don't always watch actively DevCentral, so | |||
{| class="wikitable sortable" | {| class="wikitable sortable" | ||
|- | |- | ||
! Resource !! IRC nick !! DevCentral username !! Notes | ! Resource !! IRC nick !! DevCentral username !! Notes | ||
|- | |||
| AutoriteBot || ironie || (doesn't have an account) || - | |||
|- | |||
| Brigitte || ironie || (doesn't have an account) || - | |||
|- | |- | ||
| commons.nasqueron.org || Rama || rama || - | | commons.nasqueron.org || Rama || rama || - | ||
| Line 16: | Line 28: | ||
== External contacts == | == External contacts == | ||
We maintain resources for external projects: | |||
{| class="wikitable sortable" | {| class="wikitable sortable" | ||
|- | |- | ||
! Resource !! IRC nick !! DevCentral username !! Notes | ! Resource !! IRC nick !! DevCentral username !! Notes | ||
|- | |- | ||
| uncle-slovius.nasqueron.org || amj || amj || We're allowed to perform software upgrades on the jail. | | uncle-slovius.nasqueron.org || amj || amj || Privileged contact way: IRC. | ||
We're allowed to perform software upgrades on the jail. | |||
|- | |- | ||
| tazaouaght || Nidal || Nidal || Privileged contact way: CCing on relevant Phabricator tasks. | |||
|- | |- | ||
| *.wolfplex.be || philectro || ledesillusionniste || Has been 'volunteered' in this role. So when starting a discussion, remember them they are contact point for Wolfplex and we wish to share information. | | *.wolfplex.be || philectro || ledesillusionniste || Has been 'volunteered' in this role. So when starting a discussion, remember them they are contact point for Wolfplex and we wish to share information. | ||
Upon further notice, per discussion with philectro, ask Dereckson and use <code>approved-by: Wolfplex blanket approval for servers management</code> | |||
|} | |} | ||
Latest revision as of 16:29, 2 March 2023
This page documents how operations can contact our users.
If you wish to contact operations, we use DevCentral as our service desk.
So to ping Nasqueron Operations Squad about a task, put it in Servers project, or if unrelated, add Nasqueron Operations Squad project.
Nasqueron Operations Squad
- Dereckson
- Sandlayth
Internal contacts
Some maintainers have only few projects and don't always watch actively DevCentral, so ping them:
| Resource | IRC nick | DevCentral username | Notes |
|---|---|---|---|
| AutoriteBot | ironie | (doesn't have an account) | - |
| Brigitte | ironie | (doesn't have an account) | - |
| commons.nasqueron.org | Rama | rama | - |
| Tasacora | Rama | rama | - |
External contacts
We maintain resources for external projects:
| Resource | IRC nick | DevCentral username | Notes |
|---|---|---|---|
| uncle-slovius.nasqueron.org | amj | amj | Privileged contact way: IRC.
We're allowed to perform software upgrades on the jail. |
| tazaouaght | Nidal | Nidal | Privileged contact way: CCing on relevant Phabricator tasks. |
| *.wolfplex.be | philectro | ledesillusionniste | Has been 'volunteered' in this role. So when starting a discussion, remember them they are contact point for Wolfplex and we wish to share information.
Upon further notice, per discussion with philectro, ask Dereckson and use |
