Operations grimoire/Contacts: Difference between revisions

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This page documents how operations can contact our users.
If you wish to contact operations, we use [https://devcentral.nasqueron.org DevCentral] as our [[w:Service desk (ITSM)|service desk]].
So to ping Nasqueron Operations Squad about a task, put it in Servers project, or if unrelated, add Nasqueron Operations Squad project.
== Nasqueron Operations Squad ==
* Dereckson
* Sandlayth
== Internal contacts ==
== Internal contacts ==


We use devcentral.nasqueron.org as a single point of contact.
Some maintainers have only few projects and don't always watch actively DevCentral, so ping them:
 
Some maintainers have only few projects and don't always watch actively DevCentral, so cc them:


{| class="wikitable sortable"
{| class="wikitable sortable"
|-
|-
! Resource !! IRC nick !! DevCentral username !! Notes
! Resource !! IRC nick !! DevCentral username !! Notes
|-
| AutoriteBot || ironie || (doesn't have an account) || -
|-
| Brigitte || ironie || (doesn't have an account) || -
|-
|-
| commons.nasqueron.org || Rama || rama || -
| commons.nasqueron.org || Rama || rama || -
Line 16: Line 28:


== External contacts ==
== External contacts ==
We maintain resources for external projects:
{| class="wikitable sortable"
{| class="wikitable sortable"
|-
|-
! Resource !! IRC nick !! DevCentral username !! Notes
! Resource !! IRC nick !! DevCentral username !! Notes
|-
|-
| uncle-slovius.nasqueron.org || amj || amj || We're allowed to perform software upgrades on the jail.
| uncle-slovius.nasqueron.org || amj || amj || Privileged contact way: IRC.
 
We're allowed to perform software upgrades on the jail.
|-
|-
| tazaouaght || Nidal || Nidal || Privileged contact way: CCing on relevant Phabricator tasks.
|-
|-
| *.wolfplex.be || philectro || ledesillusionniste || Has been 'volunteered' in this role. So when starting a discussion, remember them they are contact point for Wolfplex and we wish to share information.
| *.wolfplex.be || philectro || ledesillusionniste || Has been 'volunteered' in this role. So when starting a discussion, remember them they are contact point for Wolfplex and we wish to share information.
|}
|}
Uncle Slovius: amj
point of contacts

Revision as of 23:03, 27 July 2016

This page documents how operations can contact our users.

If you wish to contact operations, we use DevCentral as our service desk.

So to ping Nasqueron Operations Squad about a task, put it in Servers project, or if unrelated, add Nasqueron Operations Squad project.

Nasqueron Operations Squad

  • Dereckson
  • Sandlayth

Internal contacts

Some maintainers have only few projects and don't always watch actively DevCentral, so ping them:

Resource IRC nick DevCentral username Notes
AutoriteBot ironie (doesn't have an account) -
Brigitte ironie (doesn't have an account) -
commons.nasqueron.org Rama rama -
Tasacora Rama rama -

External contacts

We maintain resources for external projects:

Resource IRC nick DevCentral username Notes
uncle-slovius.nasqueron.org amj amj Privileged contact way: IRC.

We're allowed to perform software upgrades on the jail.

tazaouaght Nidal Nidal Privileged contact way: CCing on relevant Phabricator tasks.
*.wolfplex.be philectro ledesillusionniste Has been 'volunteered' in this role. So when starting a discussion, remember them they are contact point for Wolfplex and we wish to share information.